Wbx2u Privacy Policy – Malaysian Player Personal Data Protection

1 Information We Collect

To deliver a complete and secure service, wbx2u collects several categories of information from you. We only gather data that is strictly necessary for the proper operation of the platform and to comply with legal requirements.

Information you provide directly:

• Full name, date of birth, and identification card number during the registration and KYC verification process.
• Email address and mobile number for communication and account verification purposes.
• Full residential address required for the identity verification process.
• Identity documents such as photos of your national ID or passport uploaded during KYC.
• Payment method details, including bank account numbers or Malaysian e-wallet information, for deposit and withdrawal purposes.

Automatically collected information:

• Platform usage data including games played, total bets placed, and transaction history.
• Device information such as device type, operating system, browser version, and screen resolution.
• IP address and general location data for security and fraud prevention purposes.
• Cookie data and similar tracking technologies to enhance the user experience.
• Activity logs include login times, gaming sessions, and in-account activities.

2 How We Use Your Information

Every piece of information we collect is used for a specific and legitimate purpose. wbx2u does not use your data for any purpose other than those stated below:

• Account management: Creating, verifying, and managing your player account on the wbx2u platform.
• Identity verification (KYC): Verifying that you meet the age and eligibility requirements in accordance with platform regulations.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Customer Support: Resolving inquiries, complaints, and support requests you submit.
• Fraud prevention: Detecting and investigating suspicious activity to protect your account.
• Platform communications: Sending important notifications related to your account, transactions, promotions, and platform updates.
• Service improvement: Analyzing usage patterns to improve platform quality and user experience.
• Legal compliance: Fulfilling legal obligations and the requirements of relevant regulatory bodies.

3 Data Sharing & Disclosure

Wbx2u does not sell, rent, or trade your personal information to any third party for marketing purposes. However, there are limited situations where we may need to share your data with certain parties:

• Payment service providers: Information required to process deposits and withdrawals is shared with trusted, registered payment providers.
• Technology service providers: Technical partners who assist us in operating the platform infrastructure, subject to strict confidentiality agreements.
• Authorities and regulatory bodies: Information may be disclosed to legal authorities when required by a valid court order or applicable legislation.
• Fraud prevention: In certain cases, information may be shared with fraud prevention agencies to protect the integrity of the platform.

4 Data Security & Encryption

Your data security is wbx2u's top priority. We continuously invest in security infrastructure to ensure your personal and financial information is always protected.

• All communications between your browser or app and wbx2u's servers are protected with 256-bit SSL/TLS encryption.
• Account passwords are stored in hashed form using the latest algorithms — wbx2u cannot view your original password.
• Two-factor authentication (2FA) is available and strongly encouraged for all player accounts.
• The security monitoring system operates around the clock to detect any unusual activity.
• Independent security audits are conducted periodically by qualified third-party firms.
• Access to players' personal data is restricted to authorised staff only, with a full audit trail maintained at all times.

While we take all reasonable steps to protect your data, no system is 100% guaranteed to be fully secure. You are also responsible for keeping your password and login credentials safe.

5 Cookies & Tracking Technologies

Wbx2u uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality or your experience on the wbx2u platform.

6 Data Retention & Deletion

Wbx2u retains your personal information for as long as your account is active or as long as necessary to provide services to you. After an account is closed, certain data may be retained for a defined period to meet legal obligations and platform regulations.

• Financial transaction records are retained for a minimum of 7 years in accordance with anti-money laundering legal requirements.
• Account activity logs are retained for 2 years from the date of the last transaction.
• KYC documents are retained for the duration of the active account and up to 5 years after account closure.
• Analytics and usage statistics are stored in anonymised form after a 12-month period.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with established data deletion procedures.

7 Your Rights as a User

As a wbx2u platform user, you have the following rights regarding your personal data. wbx2u is committed to respecting and facilitating the exercise of these rights:

• Right to access: You may request a copy of all personal data we hold in relation to your account.
• Right to rectification: You have the right to correct any information that is inaccurate or incomplete.
• Right to deletion: Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal obligations.
• Right to withdraw consent: You may withdraw your consent to data processing at any time, though this does not affect the validity of any processing carried out beforehand.
• Right to object: You may object to the processing of your data for direct marketing purposes.
• Right to data portability: You may request that your data be provided in a machine-readable format.

8 Changes to the Privacy Policy

Wbx2u reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any significant changes will be communicated to you via email or in-account notification before they take effect.

We encourage you to review this Privacy Policy periodically. Continued use of the wbx2u platform following any changes constitutes acceptance of the updated terms. For any privacy-related enquiries, please contact our support team or read the Terms and Conditions page for more information.